Contact information

Last updated: Feb 13, 2026

Have a question about a gift box, delivery, or an order? We’re here to help.

Business information

MerciBox
Waterloo, Ontario, Canada

Email: info@mercibox.shop
Phone: +1-647-894-4968
Customer support hours: Monday–Friday, 10:00 AM – 5:00 PM EST

Notice: The contact information on this page (email and phone number) is provided for customer support, order inquiries, and legitimate business communications only. Unsolicited sales, marketing, promotional messages, or cold outreach by email, phone, or text message are not permitted.

Send a Message

You can reach us at info@mercibox.shop

    To help us respond faster, please include:

    • Your order number (if you have one)
    • Your delivery city
    • The name of the gift box you’re asking about

    Response Time

    We usually respond within 24 hours.

    During holidays or peak seasons, replies may take a little longer — but we will always get back to you.

    Need to update an order?

    If you need to change the delivery address or adjust an order, message us as soon as possible and include your order number.

    Questions about what’s inside a box?

    Check the product page description, or message us and we’ll help you choose.

    Stay Connected

    Follow along for new boxes and behind-the-scenes moments:

    Instagram: https://www.instagram.com/mercibox.shop