Contact

Last updated: Jan 07, 2025

Have a question about a gift box, delivery, or an order? We’re here to help.

Business information
MerciBox
Waterloo, Ontario, Canada
Email: info@mercibox.shop
Phone: +1-647-894-4968
Customer support hours: Monday–Friday, 10:00 AM – 5:00 PM EST

Notice: The contact information on this page (email and phone number) is provided
for customer support, order inquiries, and legitimate business communications only.
Unsolicited sales, marketing, promotional messages, or cold outreach by email, phone,
or text message are not permitted.

MerciBox is a small, family-run business in Waterloo, Ontario, and we read every message personally.

Option 1: Send a Message

Use the form below and we’ll reply as soon as possible.

To help us respond faster, please include:

• Your order number (if you have one)
  
• Your delivery city (local delivery vs Canada-wide shipping)
  
• The name of the gift box you’re asking about

Option 2: Email Us

Prefer email? You can reach us at info@mercibox.shop

Response Time

We usually respond within 24 hours.

During holidays or peak seasons, replies may take a little longer — but we will always get back to you.

Quick Help

Local delivery (Kitchener / Waterloo / Cambridge / Guelph):

Orders are delivered next-day based on your delivery policy.

Need to update an order?

If you need to change the delivery address or adjust an order, message us as soon as possible and include your order number.

Questions about what’s inside a box?

Check the product page description, or message us and we’ll help you choose.

Stay Connected

Follow along for new boxes and behind-the-scenes moments:

Instagram: https://www.instagram.com/mercibox.shop

TikTok: https://www.tiktok.com/@mercibox.shop

Facebook: https://www.facebook.com/mercibox.shop